Innocent Drinks is a UK-based company that sells smoothies and flavored water to retail outlets. Innocent Drink's selling point is the use of its 'fresh' ingredients in its products, and this has helped the company become the dominant player in the UK smoothie market. But how does the company's blog, Daily Thoughts shape up? Let's find out.
As always, let's start with the content, which is probably the biggest stumbling block for many company blogs. Far too many companies make the mistake of trying to shine the spotlight on themselves with their blog, and turn the space into a promotional vehicle. But look at what Innocent Drinks has done with Daily Thoughts. There is almost zero direct promotion. But when the company is promoting itself, it finds a way to involve its customers. For example, the company has been promoting its AGM (Annual General Meeting), but is encouraging the blog's readers to use it as a mechanism to give them feedback on the company's direction. Also, they are encouraging customers to attend the meeting, and are posting pictures of customers that will attend!
The company also posts about recent efforts to plant trees to help the environment, and numerous updates on what the employees themselves are doing. But what strikes you as you read Daily Thoughts is that this is a FUN blog! The employees are having fun, the customers appear to love the brand, and a good time is being had by all. Again, very little promotion of the company's products, plenty of promotion of the customers, the employees, and stories that relate to the issues that are core to the brand. Daily Thoughts has hit a home run on the content front.
The posting pattern for the blog is pretty solid. They don't appear to have a set schedule, but still seem to be churning out about 4 posts a week, a very good amount for a company blog.
Now let's move to comments. I think the comment section is another area that there's a bit of a misconception among companies that blog. I believe they feel that if their posts are getting comments, then don't touch anything. Most of the posts on Daily Thoughts are getting comments, but I think the blog's writers could be replying more than they are. It's a tricky line to walk because you don't want to monopolize the conversation, but at the same time you want your readers to know that you are reading their comments, and will reply as you can. If I were Innocent Drinks, I would turn up the volume on replying to comments just a tad.
But as for the number of comments, many of the posts are getting comments, and some are getting several. It seems that Innocent Drinks has a blog that's resonating with its readers, and making them feel comfortable commenting. A VERY good sign.
Finally, let's look at the sidebars. The blog itself features a very handsome 3-column layout with the wider column being in the center where the posts are published. This gives Innocent Drinks the ability to put much more content on two sidebars, instead of one.
The sidebars feature all the main elements you'd like to see; categories, archives, links to other blogs, as well as subscriber buttons. Also, there are tons of links to Flickr pics, YouTube videos, the company's Facebook page, and areas for photos that customers have submitted. One glaring omission is, I don't see the section on the blog's writers. I need to see at minimum a link to where I can view a picture and the bio for EVERY one of the blog's writers. This SHOULD be on the front page of the blog, but if not a link should be there. Yes it's great to have links to Facebook pages, Twitter accounts and all that, but your readers want to see YOU. This is a key element of a company blog that is often overlooked.
I think that more than any other blog I've reviewed in the Company Blog Checkup series so far, Daily Thoughts really captures the 'fun' element. As soon as you visit the blog, it just seems like a fun place that you'd like to visit again. I think this is partly due to the fact that is probably looks more like a personal blog than your average company blog. The content is very low on self-promotion, and high on customers and employees.



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